REFUND & RETURN POLICY

While most product will arrive frozen, weather and delivery service delays may result in product becoming thawed while in-transit.  Product that arrives thawed but still cold to the touch can be re-frozen or used within 3-5 days. Please contact us directly at 800.548.7777 (Mon-Fri: 8 AM – 5 PM CST) if you have any concerns or questions about the condition of your order.

Allen Brothers is not responsible for delays as a result of being provided with an incorrect or incomplete address - customers are required to provide accurate shipping addresses for Allen Brothers to guarantee delivery . Failure to provide correct shipping addresses voids our guarantee and will require additional payment (including the cost of shipping) if a replacement order is to be sent.

Due to the perishable nature of our products, Allen Brothers does not offer exchanges or returns. If you have concerns with your recent delivery, please call Customer Support at 800.548.7777 (Mon-Fri 8am - 5pm CST)  by the next business day after receipt of your order  You may be asked to provide photos of the product label and the product at issue. We can then address your concerns and achieve an appropriate resolution, if necessary.